Shipping Policy

Shipping Policy

Last updated: 2026

We’re a small team making and packing every Mindfully Mina’s order with care. Because our protein cookies and refrigerated protein balls have different shipping needs, processing times, shipping methods, and rates may vary depending on what’s in your order.

By placing an order with Mindfully Mina’s, you agree to the shipping terms outlined below.

Where We Ship

We currently ship within the United States.

Shipping options and delivery availability may vary based on the products in your order, destination, weather conditions, carrier limitations, and other circumstances outside of our control.

Order Processing

We make our products in small batches and work to get orders packed and shipped as quickly as possible.

Processing time is separate from carrier transit time. Receiving a shipping confirmation or tracking number does not necessarily mean the carrier has already scanned or picked up the package.

During product launches, holidays, promotions, severe weather, or periods of high order volume, processing may take longer than usual.

Protein Cookie Shipping

Cookie-only orders ship throughout the week via UPS Ground Saver.

Once your order ships, tracking information will be sent to the email address provided at checkout.

Transit times shown by the carrier are estimates and are not guaranteed delivery dates.

Refrigerated Protein Ball Shipping

Our protein balls are a refrigerated product and require additional care during transit.

Protein ball orders are packed with thermal insulation and gel ice packs and shipped via UPS Next Day.

To reduce the chance of carrier delays or packages sitting in transit over the weekend, protein ball orders ship Monday through Wednesday only.

Orders placed after 3:00 PM ET on Wednesday will ship the following Monday.

This schedule is intentional and helps us minimize the amount of time refrigerated products spend in transit.

Protein Ball Shipping Rate

Any order containing protein balls is charged a flat $10 refrigerated shipping fee.

This rate helps cover the additional materials and expedited service required for refrigerated orders, including:

• Thermal insulation
• Gel ice packs
• Refrigerated-product packaging
• UPS Next Day shipping

If your order contains both protein balls and cookies, you will still pay the same $10 flat refrigerated shipping fee. You will not be charged a separate cookie shipping fee.

What to Expect When Your Protein Balls Arrive

Protein balls are refrigerated, but they do not need to arrive ice-cold.

Temperature changes during transit may cause the product to become softer than it is straight from the refrigerator. Gel packs may also arrive partially or fully thawed.

Slight changes such as softened texture, condensation, minor shifting, or softened/smudged glaze can naturally occur during transportation and do not necessarily indicate an issue with the product.

Once delivered, please place your protein balls in the refrigerator promptly and allow them to chill before enjoying for the intended texture.

If your package experiences an unusual delay, arrives damaged, or you are concerned about the condition of the product, please contact us before enjoying it.

Tracking Information

Tracking information will be emailed to the address provided at checkout once your order has been prepared for shipment.

Please allow time for the carrier to scan and update tracking information after a label has been created.

It is the customer’s responsibility to monitor tracking and make arrangements to retrieve the package promptly after delivery, especially for orders containing refrigerated protein balls.

Estimated Delivery Dates

All carrier delivery dates and transit times are estimates only.

Mindfully Mina’s cannot guarantee an exact delivery date once an order has been transferred to the shipping carrier.

Carrier delays may occur because of circumstances including:

• Weather
• Holidays
• High carrier volume
• Transportation disruptions
• Incorrect or incomplete addresses
• Delivery access issues
• Events outside of our control

We are not able to control a package once it enters the carrier network.

Weather & Extreme Temperatures

Because food products can be affected by temperature, we may adjust, delay, or temporarily pause refrigerated shipments when weather conditions could significantly impact the order.

This may include extreme heat, severe storms, carrier service interruptions, or other conditions that make shipping refrigerated products unusually risky.

If we choose to delay shipment, we will send the order as soon as conditions allow.

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please double-check:

• Street address
• Apartment or unit number
• City, state, and ZIP code
• Recipient name
• Any delivery details required to access the location

If you notice an error, contact us as soon as possible.

If your order has not yet entered fulfillment, we will do our best to update the address. Once an order has been fulfilled, labeled, picked up, or transferred to the carrier, we may no longer be able to make changes.

Orders delayed, returned, lost, or misdelivered because of an incorrect or incomplete address provided at checkout may not be eligible for a refund or replacement.

Packages Returned to Sender

If a package is returned to Mindfully Mina’s because of an incorrect address, failed delivery attempt, refusal of delivery, or inability to access the delivery location, please contact us.

Because we sell food products, returned items cannot simply be placed back into inventory or reshipped.

Refunds, replacements, or reshipment costs will be reviewed on a case-by-case basis.

Delivered Packages

Once a carrier marks an order as delivered, the customer is responsible for retrieving the package promptly.

We strongly recommend shipping to a secure location where someone can receive or retrieve the package soon after delivery, particularly for refrigerated protein ball orders.

Mindfully Mina’s cannot guarantee replacement or reimbursement for packages that are:

• Stolen after confirmed delivery
• Left unattended after delivery
• Delivered to an address entered incorrectly by the customer
• Unable to be accessed promptly after delivery

If tracking says delivered but you cannot locate your package, first check around the delivery area, with household members, neighbors, building staff, or the carrier.

If the package still cannot be located, please contact us and we’ll help guide you through the next steps.

Carrier Delays

Once an order has been transferred to UPS or another shipping carrier, carrier operations are outside of our direct control.

A carrier delay does not automatically qualify an order for a refund or replacement.

For refrigerated protein ball orders, if an unusual delay occurs and you are concerned about the condition of your products, please contact us within 24 hours of delivery so we can review the situation.

Damaged or Incorrect Orders

We take a lot of care in packing every order, but if something goes wrong, please let us know.

If your order arrives:

• Significantly damaged
• With the wrong product
• Missing an item
• In a condition that causes concern

please contact us within 24 hours of delivery.

Include:

Your order number
A description of the issue
Clear photos of the product
Photos of the shipping box and packaging

Please keep all products and packaging until we have reviewed your request.

Requests without photos or submitted outside the reporting window may be more difficult for us to verify and may not qualify for a replacement or refund.

Refunds & Replacements

Because our products are food items, shipping-related refunds and replacements are reviewed case by case.

Submitting a claim does not automatically guarantee a refund, credit, or replacement.

We may not be able to offer reimbursement for issues caused by circumstances outside of our control, including:

• Incorrect addresses submitted at checkout
• Carrier delays
• Packages left outside after delivery
• Theft after confirmed delivery
• Failure to retrieve refrigerated products promptly
• Minor cosmetic changes caused by normal transit
• Normal softening of refrigerated protein balls during transit
• Personal taste or flavor preference

If we determine that Mindfully Mina’s made an error in fulfilling your order, we’ll work with you to make it right.

Changes or Cancellations

If you need to change or cancel an order, contact us as soon as possible.

Because orders may move into production and fulfillment quickly, changes and cancellations are not guaranteed once an order has been placed.

Once an order has shipped, it cannot be canceled.

Contact Us

Questions about an order or shipment?

Please contact us through our Contact page or info@mindfullyminas.com and include your order number whenever possible.

We’re a small team and will do our best to review legitimate order issues fairly and promptly.