Questions?
We’ve got you.
Everything you need to know about Mina’s, from ingredients and storage to shipping and orders.
General
Are Mindfully Mina’s products gluten-free?
We are NOT in a certified gluten-free facility.
We use certified gluten-free ingredients and take extreme care in having separate ovens, working area, and equipment for all of our products. But, because we work in a shared kitchen where gluten is present, cross-contamination is still possible.
Are your products vegan and dairy-free?
Yes! Our cookies and protein balls are plant-based and made without dairy or eggs.
What allergens do your products contain?
We use ingredients including peanuts, tree nuts, and sesame in our products. Our products are made in a shared facility where other common allergens may also be present. Always check the ingredient and allergen information on the individual product before ordering.
What do you use to sweeten your products?
We use pure maple syrup and organic coconut sugar. We don’t use refined sugar or artificial sweeteners.
Do your products contain preservatives?
No. We don’t use preservatives, emulsifiers, or unnecessary extras.
Our products are made with whole-food ingredients chosen for flavor, texture, and function.
How much protein is in each serving?
Every serving contains 8g of protein from plant-based sources.
Where are your products made?
Our products are handmade in small batches by our team in West Chester, Pennsylvania.
Where can I buy Mindfully Mina’s?
You can shop online or find us at select retailers, cafés, markets, and pop-ups. Visit our Find Mina’s Near You page for current locations.
Do you sell wholesale?
Yes! If you’re interested in carrying Mina’s at your café, grocery store, market, studio, or shop, visit our Wholesale page to get in touch.
Cookies
How should I store my protein cookies?
Our cookies can be stored at room temperature. We bake fresh in small batches every week so they reach you as fresh as possible.
How long do the cookies stay fresh?
For the best flavor and soft-baked texture, we recommend enjoying your cookies within 2 months of the bake date.
The Best By date on the package is our quality guide, not an expiration date.
Do the cookies need to be refrigerated?
Nope! Refrigeration isn’t required. If you prefer a firmer texture, you can chill your cookie before enjoying.
Why might my cookie feel softer or firmer than usual?
Temperature can temporarily affect texture during shipping. Warm weather may make your cookie softer, while colder temperatures may make it firmer. Let it return to room temperature for the intended soft-baked texture.
Are the cookies individually packaged?
Yes. Each cookie is individually packaged and portioned as one serving, making them easy to grab for an on-the-go snack or sweet treat.
Protein Balls
When do protein ball orders ship?
Because our protein balls are refrigerated, we only ship them Monday through Wednesday to help avoid unnecessary carrier delays or packages sitting in transit over the weekend.
Orders placed after 3:00 PM ET on Wednesday will be held and shipped the following Monday.
How are protein balls shipped?
Protein balls require a little extra care. Each order is packed with gel ice packs and thermal insulation and shipped via UPS Next Day to get them to you as quickly as possible.
Once delivered, place your protein balls in the refrigerator and allow them to chill for up to one hour before enjoying. It’s normal for the texture to soften slightly during transit.
How much is shipping for protein balls?
Shipping for any order containing protein balls is a flat $9.99.
The cost is higher than cookie-only shipping because refrigerated orders require additional packaging, including thermal insulation, gel packs, and UPS Next Day shipping.
How long do protein balls last?
Keep them refrigerated and follow the Best By date printed on the package for the best experience.
How should I enjoy them?
We think they’re best straight from the fridge. If you prefer a slightly softer texture, let them sit out for a few minutes before eating. Or if you prefer a slightly firmer texture, pop them in the freezer and enjoy frozen!
Do protein balls need to be refrigerated?
Yes. Our protein balls are a refrigerated product and should be placed in the refrigerator once they arrive.
What if my protein balls are soft when they arrive?
That’s completely normal. Protein balls can become softer when they spend time outside of the refrigerator during transit.
Pop them back in the fridge and allow them to chill for up to one hour before enjoying for the best texture.
Do my protein balls need to arrive ice-cold?
No. They do not need to arrive ice-cold. We package them to help keep them cool during transit, but the product may soften as temperatures change.
What if my gel packs arrive thawed?
Gel packs may arrive partially or fully thawed, especially during warmer weather or longer transit times. Refrigerate your protein balls when they arrive and allow them to chill before enjoying.
Why does the glaze look different than it did online?
Our dairy-free glazes can soften during shipping. Slight smudging, movement, or cosmetic changes may happen as the package travels through the carrier network. This does not change the flavor of the product.
Shipping
Where do you ship?
We ship protein cookies and refrigerated protein balls nationwide within the United States.
Because our protein balls require extra care in transit, they follow a different shipping schedule and shipping method than cookie-only orders.
How are protein balls shipped?
Our protein balls are refrigerated and packed with gel ice packs and thermal insulation to help keep them cool during transit. All orders containing protein balls are shipped using UPS next-day service.
They do not need to arrive ice-cold. It’s normal for the texture to soften slightly during transit, especially in warmer temperatures. Once your order arrives, place your protein balls in the refrigerator and allow them to chill for up to one hour before enjoying for the best texture.
When do protein ball orders ship?
To help prevent unnecessary delays or packages sitting in transit over the weekend, we only ship protein ball orders Monday through Wednesday.
Orders placed after 3:00 PM ET on Wednesday will ship the following Monday.
We intentionally keep this shipping window limited so your refrigerated products spend as little time in transit as possible.
How much does shipping cost?
Orders for protein cookies only have a flat $6.99 shipping fee.
Orders containing protein balls have a flat $9.99 shipping fee.
Protein balls require more care to ship than our cookies, including thermal insulation, gel ice packs, and UPS next-day shipping.
If your order contains both protein balls and cookies, you’ll still pay the same $9.99 flat refrigerated shipping fee — there is no additional cookie shipping charge.
How long does shipping take?
Protein ball orders ship via UPS Next Day during our Monday–Wednesday shipping window. Cookie-only orders ship throughout the week via UPS Ground Saver.
Once your order is on the way, tracking information will be sent directly to your email.
Please keep in mind that carrier delivery times are estimates. Weather, holidays, carrier volume, and other circumstances outside of our control may occasionally cause delays.
What happens if my package is delayed?
Once your order has been handed over to the carrier, delivery delays and transit conditions are outside of our control.
For protein ball orders, gel packs may arrive partially or fully thawed, and the product may feel softer than it does straight from the refrigerator. Refrigerate your protein balls as soon as they arrive and allow them to chill for up to one hour before enjoying.
If your package experiences an unusual delay or you’re concerned about the condition of your refrigerated products when they arrive, please contact us within 24 hours of delivery with your order number and photos of the product and packaging so our team can review it.
What if my package is lost or stolen?
Please double-check your shipping address before submitting your order and choose a secure delivery location where your package can be retrieved promptly.
Once a package has been marked as delivered by the carrier, lost or stolen packages are generally outside of our control. If you experience an issue, reach out and we’ll help point you toward the appropriate next steps.
Can I change my shipping address after placing an order?
Please contact us as soon as possible. If your order has not yet been processed or shipped, we’ll do our best to update the address.
Once an order has entered fulfillment or been handed over to the carrier, we may no longer be able to make changes.
Returns & Order Issues
Do you accept returns?
Because our products are food items, we’re unable to accept returns or exchanges.
If there’s a problem with your order, though, we absolutely want to hear about it.
What if my order arrives damaged or incorrect?
Please contact us within 24 hours of delivery with your order number and photos of the product and packaging.
We’ll review the issue and determine the best next step based on the situation.
What if an item is missing from my order?
Reach out to us with your order number and let us know what’s missing so our team can review the order.
Do you offer refunds or replacements?
Because every situation is different, refunds and replacements are handled on a case-by-case basis for qualifying order issues.
We’re unable to guarantee refunds or replacements for carrier delays, incorrect addresses entered at checkout, packages left outside after delivery, or lost/stolen packages after confirmed delivery.
What if I simply don’t like the flavor?
Because taste is personal and our products are perishable food items, we’re unable to offer refunds based on flavor preference.
Customer feedback is incredibly important to us, though, so we always want to hear what you think.
Still have a question?
We’re a small team, and there are real people on the other side of your message. Reach out and we’ll be happy to help. :)