Return Policy

Return & Refund Policy

Last updated: 2026

We put a lot of care into making, packing, and sending every Mindfully Mina’s order. Because our products are food items, we’re unable to accept physical returns or exchanges. However, if something isn’t right with your order, we want to know about it.

By placing an order with Mindfully Mina’s, you agree to the terms outlined below.

Returns & Exchanges

For food safety and quality reasons, all food sales are final, and we do not accept returns or exchanges of cookies, protein balls, or other edible products.

Please do not ship food products back to us unless our team specifically instructs you to do so.

Damaged, Incorrect, or Missing Items

If your order arrives significantly damaged, contains the wrong product, or is missing an item, please contact us within 24 hours of delivery.

To help us review the issue, please include:

• Your order number
• A brief description of what happened
• Clear photos of the affected product
• Photos of the shipping box and interior packaging, when relevant

Please keep the product and packaging until we’ve had a chance to review your request.

Once we receive the information, our team will determine the appropriate next step, which may include a replacement, store credit, or refund depending on the circumstances.

Refrigerated Protein Ball Orders

Our protein balls are refrigerated products and may naturally soften during transit. Gel packs may also arrive partially or fully thawed, and minor cosmetic changes such as softened glaze, condensation, slight shifting, or smudging can occur during transportation.

These normal transit-related changes do not automatically qualify an order for a refund or replacement.

Once delivered, protein balls should be placed in the refrigerator and allowed to chill  for up to one hour before enjoying.

If your protein ball order experiences an unusual delay, arrives significantly damaged, or you are concerned about its condition, contact us within 24 hours of delivery with photos of the product and packaging so we can review it with you.

Taste & Personal Preference

We hope you love everything you order, but taste and texture preferences are personal.

We are unable to issue refunds, replacements, or credits because a customer:

• Does not prefer a particular flavor
• Expected a different flavor or texture
• Changes their mind after ordering
• Accidentally orders the wrong product or flavor

We still genuinely value your feedback and always want to hear about your experience.

Best By Dates

Our Best By dates are intended as a quality guide for when we believe the product will provide its best flavor and texture. A Best By date is not the same as an expiration date.

Concerns related to a product being sold or delivered outside of our intended quality window will be reviewed individually.

Shipping & Delivery Issues

Refunds or replacements are not automatically provided for circumstances outside of Mindfully Mina’s direct control, including:

• Carrier delays
• Incorrect or incomplete addresses entered at checkout
• Packages left unattended after confirmed delivery
• Theft after confirmed delivery
• Failure to retrieve a refrigerated order promptly
• Normal temperature-related texture changes during transit
• Minor cosmetic damage that does not materially affect the product

Please review our Shipping Policy for complete information about delivery, refrigerated shipping, carrier delays, and lost packages.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If an order is delayed, lost, returned, or delivered incorrectly because of information entered incorrectly at checkout, we cannot guarantee a refund or replacement.

If you notice an address error, contact us as quickly as possible. We’ll do our best to correct it before fulfillment, but changes are not guaranteed once processing has begun.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Because we make and fulfill products in small batches, orders may move into preparation quickly. We therefore cannot guarantee that an order can be changed or canceled after it has been placed.

Once an order has shipped, it cannot be canceled.

Refunds & Replacements

Approved refunds, replacements, or credits are issued at the discretion of Mindfully Mina’s after reviewing the circumstances of the order.

Submitting a claim does not automatically guarantee reimbursement.

If we determine that an error was made by our team—for example, we shipped the wrong product or failed to include an item—we’ll work with you to make it right.

If a refund is approved, it will generally be issued to the original payment method. Processing times after a refund is submitted may vary depending on your financial institution.

Shipping fees may not be refundable unless the issue was caused directly by an error on our part.

Orders Purchased From Retailers

Products purchased from one of our retail, café, grocery, or other wholesale partners are generally subject to that retailer’s return and refund policies.

If you have a product-quality concern related to something purchased from one of our partners, you’re still welcome to contact us so we can understand what happened and follow up when appropriate.

Contact Us

If there’s an issue with your order, please reach out through our Contact page or info@mindfullyminas.com and include your order number whenever possible.

We’re a small team, and every customer experience matters to us. While we can’t guarantee a refund or replacement in every situation, we’ll always review legitimate concerns fairly.